Insights
Practical research for revenue managers, distribution leaders and brand-protection teams.
A definition, a worked example, and the maths behind why unauthorised resellers destroy parity, brand and direct demand for hotels — plus what to do about it in 2026.
Read articleRemove the imagery and you remove the ranking. A step-by-step look at how DMCA notices cascade through OTA infrastructure — and why image enforcement beats rate enforcement.
Read articleIf your hotel isn't surfaced in Google AI Overviews, ChatGPT, Perplexity and Claude answers, you're losing direct bookings before the guest ever searches for a property name. A 2026 playbook.
Read articleParity clauses are dying in some jurisdictions and surviving in others. Revenue managers operating on 2018-era assumptions are leaving real money on the table. Here's the current state.
Read articleA practical, do-it-this-week checklist for revenue managers and distribution leaders to identify rogue OTA activity targeting their hotel — before it costs another quarter of direct revenue.
Read articleWhat actually drives direct bookings in 2026 — beyond the obvious advice. A five-pillar framework covering AI search, rogue OTA enforcement, loyalty, paid brand defence and conversion optimisation.
Read articleThe two most-confused categories in hotel distribution. Wholesale OTAs are contractually authorised; rogue OTAs aren't. Here's why the distinction matters for enforcement strategy.
Read articleWho owns hotel photography, what protections apply globally, and how to register and enforce — a practical primer for distribution and brand-protection leaders.
Read articleA behind-the-scenes look at how Booking.com, Expedia and Agoda price commission tiers — and why your effective rate is often higher than the headline number.
Read articleHow much should you spend bidding on your own hotel name, when to scale up, and why brand defence is a Band-Aid for rogue OTA interception — not a long-term fix.
Read articleHow the DMA's designation of Booking.com reshaped European hotel distribution — and what independent hotels should be doing differently in 2026.
Read articleAI Overviews now mediate 65% of commercial travel queries. Here's how to monitor what they're saying about your hotel — and how to respond when they cite rogue OTAs instead of you.
Read articleQuarterly research notes for revenue managers and brand-protection teams.
